Refund Policy

Last updated: July 18, 2025

Thank you for shopping with Teslacosmetics. We value your satisfaction and are here to ensure your experience is smooth and fair. If you're not entirely satisfied with your purchase, we're here to help.

🛍️ Returns

We accept returns within 7 days of delivery, provided the item is:

  • Unused and in the same condition you received it

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, please contact us at info.teslacosmetics@gmail.com with your order number and reason for return.

Note: Returns are not accepted for opened, used, or damaged items unless they arrived faulty or defective.

💸 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 working days.

  • Refunds will be issued via the original payment method (e.g., Easypaisa, JazzCash, Bank Transfer).

  • You will receive a confirmation email once the refund is initiated.

🚚 Shipping Costs

  • You will be responsible for paying your own shipping costs for returning your item.

  • Shipping costs are non-refundable.

  • If the return is due to our error (e.g., you received a defective or wrong item), we will bear the return shipping cost.

❌ Non-Refundable Items

The following items cannot be returned or refunded:

  • Opened or used cosmetics, creams, or skincare products

  • Items on sale or clearance

  • Gift cards or promotional items

📦 Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos or video proof at info.teslacosmetics@gmail.com. We will replace or refund the product at no cost to you.

📞 Need Help?

If you have any questions or concerns about your return or refund, please contact us:

Email: info.teslacosmetics@gmail.com
Location: Baghbanpura, Lahore, 54000, Pakistan
Phone/WhatsApp: +92 305 3267552?